Terms and Conditions

1. Object of Contract

The object of these terms is the provision of travel consulting, guided tours, and program organization services by MEDITERRAN AURA SOLUTIONS, SL.

2. Booking & Payments

Bookings are only confirmed upon 100% payment (or agreed deposit) via Stripe (secure credit card payment).

3. Cancellation Policy

Cancellations 30+ days before the event: 100% refund.
Cancellations 15-29 days before the event: 50% refund.
Cancellations under 48 hours: NO refund.

4. Force Majeure & Liability

MEDITERRAN AURA SOLUTIONS, SL is not liable for program cancellations due to events outside its control (e.g., strikes, extreme weather, flight delays). In such cases, alternative programs will be offered, but no financial compensation is mandatory.

5. Client Responsibilities

Clients must have valid travel documents and arrive on time. If a client is more than 15 minutes late to a meeting point, the tour may start without them, with no refund.

6. Governing Law & Jurisdiction

These Terms are governed by Spanish law. Any disputes shall be submitted exclusively to the courts of Murcia, Spain.

Online Dispute Resolution

In accordance with Art. 14.1 of Regulation (EU) 524/2013, the European Commission provides an online dispute resolution platform, which is available at the following link: https://ec.europa.eu/consumers/odr/. Consumers can submit their claims through this platform.