GENERAL TERMS AND CONDITIONS (GTC) – SPAINAURA

Company name: MEDITERRAN AURA SOLUTIONS, S.L. Registered office: CL. MOLINA DE SEGURA, 55 Pta.A - 30007 Murcia (Spain) Registry entry: S 8, H MU119204, I/A 1 (26/02/2026) Tax ID: B26753095 Licence number: MU119204 Main activity: Travel agency (CNAE 7911) Phone: +34 646 802 799 Email: hola@spainaura.es

The contract is formed upon the service provider’s confirmation, payment of the participation fee (or deposit) and acceptance of these GTC. Bookings may be placed only by natural persons who have reached the age of 18 and have full legal capacity. The guest is obliged to provide true and complete information.

SpainAura offers premium experiences, including tailor-made travel and the “Mediterranean Therapy” programme. The programmes are holistic and aimed at improving quality of life; they do not constitute a healthcare service and do not replace medical treatment.

For programmes under EUR 300: The full amount is payable at the time of booking.

For programmes over EUR 300: • Deposit: 40% • Remaining balance: no later than 30 days before departure

The guest may cancel before the service commences.

Cancellation fees: • More than 60 days: EUR 25 • 60–35 days: 10% • 34–20 days: 40% • 19–10 days: 70% • Within 10 days or in case of no-show: 100%

The guest may transfer the booking to a third party at least 7 days before departure.

The service provider is entitled to adjust prices in the event of increased costs. If the increase exceeds 8%, the guest may cancel the contract.

A programme may be cancelled due to insufficient registrations or exceptional circumstances. In such a case, the full amount will be refunded.

Where force majeure in the legal sense (unforeseeable, insurmountable events) occurs, the guest may cancel at no cost.

Any issues must be reported without delay. A written complaint may be submitted within 15 days.

The service provider’s liability is limited to twice the price of the service, except in the case of personal injury.

Personal data are processed in accordance with the GDPR and Spanish data protection law. Health data are processed only with express consent.

The following law applies to the contract: • Spanish travel law • Consumer protection rules • European Union law

Guest data may be transmitted to the authorities in accordance with the applicable legal provisions. The service provider makes an official complaint form available.

The guest is obliged, when booking or at the latest in writing before the programme begins, to declare all food allergies, intolerances or dietary restrictions. Gastronomic programmes may involve external partners, so the handling of allergies also depends on the information provided. SpainAura will forward the data provided, but cannot guarantee the complete exclusion of allergens (in particular in the case of cross-contamination). The service provider is not liable for damage resulting from incorrect or incomplete information, and no claim can be made in such cases.

When booking on the website, the guest must provide accurate data and accept these GTC. Finalising the booking is conditional on ticking the box confirming acceptance of the GTC. For gastronomic programmes, the guest: • declares any food allergies / intolerances, • provides detailed information where necessary. The guest acknowledges that if this information is missing or inaccurate, the service provider is not liable and no claim can be made.

SpainAura’s aim is to offer its guests high-quality, safe and exclusive experiences. These terms set the legal framework for these services.